Quzek
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Communication

A full patient email inbox, built into your dashboard

Connect the mailbox your practice already uses and get a complete inbox — send, receive, reply and organise patient email — without ever leaving your dashboard.

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Cliniko and Zanda Health can send you email, but neither gives you a real inbox to receive and reply from inside the product. Quzek's Communication module connects to your practice's own mailbox (Gmail, Outlook, Yahoo, or any custom IMAP server) and gives you a genuine two-way inbox — threaded conversations, compose, reply, reply-all and forward, drafts, search, attachments, and Gmail-style labels and filters — right next to your patients, appointments and invoices.

Everything a real inbox needs

How to connect your inbox

  • 1

    Open Email Configuration

    Go to Settings → Email Configuration and choose your provider — Gmail, Outlook, Yahoo, or a custom mail server.

  • 2

    Add your incoming mail details

    Fill in the "Incoming mail (IMAP)" section — most mailboxes use the same login as sending, so this is usually a single toggle.

  • 3

    Test the connection

    Use "Test IMAP connection" to confirm it can read your mailbox before you rely on it.

  • 4

    Open Communication

    Your inbox appears in the Communication tab — synced automatically every couple of minutes, or instantly with "Sync now".

Because it is the same mailbox your practice already uses, nothing changes for the people emailing you — but you gain a dedicated, patient-aware inbox alongside every appointment and invoice, without juggling a separate email client.

Frequently asked questions

Do I need a special email provider?
No — connect Gmail, Outlook, Yahoo, or any custom IMAP mail server. Send-only providers like SendGrid or Mailgun can still send system emails, but won't show an inbox since they have no mailbox to read from.
Will patients see a different email address?
No. Messages send from your practice's own connected address, so replies land exactly where patients expect.
Can I automatically organise incoming mail?
Yes — create filters that match sender, recipient, subject or attachments and automatically label, star, archive or forward matching messages.
Is my email data private?
Yes. Each practice's messages and attachments are stored in its own isolated database and private file storage, never shared across practices.

Bring your patient email into one dashboard

Connect your mailbox and get a full inbox in minutes. Free for 14 days, no card required.

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